Return & Refund Policy

Returns

We want you to be satisfied with your purchase from The Detail Shoppe. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your purchase.

To be eligible for a return:

• Items must be unused, unopened, and in their original packaging.

• Proof of purchase is required.

• Items that have been used, opened, installed, or altered may not be eligible for return.

Non-Returnable Items

Certain products cannot be returned, including:

• Used detailing chemicals or products

• Opened bottles, sprays, or containers

• Clearance or final sale items

• Gift cards

Return Process

To start a return, please contact us with your order number and reason for the return. If your return is approved, we will provide instructions for sending your item back.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, we will notify you regarding approval. If approved, your refund will be processed back to your original payment method.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Cancellations

Orders may be canceled within 24 hours of purchase as long as they have not already been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process above.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos and order details so we can assist you.